RETURN POLICIES
POLICIES ARE EFFECTIVE MAY 1, 2008


Cancellation and Return Policy

FirebirdSilverworks.com has a goal of making your shopping experience simple and efficient. I also strive for your total satisfaction. Should you need to return an item, please note the following Cancellation and Return Policy:

1. If an order is cancelled prior to shipment, payment will be fully refunded minus a 5% bank credit charge. Note that we consider your product to be "shipped" when a Bill of Lading and tracking number have been generated for a freight carrier. After products are considered shipped, cancellations are treated as returns as described below.

2. All returns require a Return Merchandise Authorization (RMA).   Please call 541-935-5124 to obtain an RMA. No returns will be accepted or any credit granted without an RMA. To provide any credit or replacement units we must first have a chance to receive and completely inspect your return.

3. Returns will be accepted within 14 business days of product receipt. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in perfect condition.  After the product is received and inspected, a full refund will be provided on the product purchase price minus any original shipping charges.